RETURN AND REFUND POLICY

We hope this return and refund policy is apparent, but if not, please contact us using the details below or our freephone number (Your Contact Num here).

Returnable and Non-Returnable Items: Know Your Options

Some products we offer cannot always be returned because of their nature. Please see below for details of whether you can return the items.

An item cannot be returned if:

• The item has been opened.
• The item has been utilised.

Note: Some products are not returnable for sanitary reasons.

An item is returnable if:

• It has not been opened or used yet.
• It is in excellent condition to be sold.
• It is shipped back to us within fourteen days of receiving the order.

STANDARD RETURNS TERMS AND INFORMATION

Customers agree to our usual terms and conditions when placing a purchase, which includes the following information retrieved from them:

• Conditions and Limits: The product cannot be returned, refunded or exchanged if used or opened (hologram broken, factory seal removed, packaging compromised, etc.).
• Return Inspection Criteria:  If they returned to our facilities are not resalable or fail the UV light inspection test, they will be returned to the purchaser without prior notice.
• Postage and Returns Process: Postal fees are your responsibility. It is advised to utilise a monitored shipping service to return your purchases.

Note: Please state on the form why this product is being made and if you want a refund or an exchange. Please provide your phone number on the returns form if you want an exchange.

• First Order Delivery Fees: No refunds for the delivery fee charged at an initial order can be given.
• Refund Confirmation Process: You will receive an email confirmation once a refund is processed, containing the details about the returned item(s) received and the amount refunded.
• Refund Eligibility: Refunds are offered only for the billing information provided at the time of order.
• Fast Return Processing: Within seven days of returning the item, you will be provided with some evidence that your return has been processed quickly, as this is our primary objective for every case.
• Order Cancellation Policy: If you cancel your order after receiving it for 14 days, you will be required to pay a 25% restocking fee, and all returned items must be presentable and fully saleable, with inside and outside packaging intact.

ADDITIONAL RETURNS DETAILS

There is a chance that you need to return an item for some other reason. Further details about returns are given in this section for the following:

DAMAGES, DELAYS, AND INACCURATE PRODUCTS

When you receive the goods, please carefully check them out. You must inform us (through email) of any damages, shortages or wrong products within 24 hours of receiving the goods with complete specifications on how your problem occurred.

Freezhia Beauty will provide detailed instructions on returning, refunding, replacing, or swapping an item when required during the email communication.

During this process, you may be required to complete a Non Receipt of Goods Declaration Form.

After the specified time of 24 hours, Freezhia Beauty will not be responsible for any damages, shortages or wrong products that are reported.

ERRONEOUS ITEMS

If you think an item received has a defect, contact (by email) immediately to report the issue in writing and provide the details.

In an email conversation, Freezhia Beauty will include complete directions for returning, refunding, replacing, or exchanging the item if a defect requires one.

RESPONSES TO THE PRODUCTS

It should be noted that the customer’s responsibility is to patch-test any product before using it. Ensure that the items you buy are compatible with the other information related to things that can affect the results documented.

If you are following the procedures mentioned above and believe that you have reacted to a product, please notify us (by email) in writing and with pictures as soon as possible.

If the reaction requires a return, refund, replacement or exchange, Freezhia Beauty will provide detailed instructions via email.

UNDELIVERABLE OR REFUSED PACKAGES

The consumer will be charged XX for the re-delivery fee if the package is returned to Freezhia Beauty due to them failing to collect it from their postal office or depot or providing the wrong address. If the customer cancels the order and does not repost it, Freezhia Beauty will not refund the initial postage and packaging costs.